A comprehensive update of Staples private label packaging system. The system spanned thousands of products in multiple categories for North American retail operations, including adaptations for Canada and Europe.
- Elevate Staples brand presence throughout the retail environment.
- Improve shopping experience for customers.
- Maintain overall packaging costs.
Key Insight: value = price + quality
The creative team conducted a series of conversations with key stakeholders and reviewed data from the customer insights team. Key finding was the expectation customers had that a private label brand should provide a better value than national brands.
The Path Forward
We developed a strategy for consistent branding on all Staples brand products, while still allowing for adaptation that various categories required. To accomplish this, we developed a matrix to organize the assortment. Using Staples brand as a foundation, each category was assigned a set of attributes that described a personality and graphic style. Products in every category are also aligned to a measure of quality.
In follow-up research, 77% of customers were able to correctly rank the packaging in the good/better/best progression, and were better able to identify the product they wanted. This significantly improved their shopping experience. When asked to compare packaging, 83% of customers indicated they thought the new packaging contained a higher quality product than the old packaging. We saw a parallel increase in positive word association with Staples brand products.